Alfa Insurance confirmed Wednesday that the company is offering to temporarily suspend policy cancellations due to non-payment of premiums and waive late fees for policyholders in Alabama facing financial strain due to the coronavirus (COVID-19) pandemic.
“We understand many customers’ jobs have been impacted by efforts to contain the COVID-19 pandemic,” Alfa Insurance president and CEO Jimmy Parnell said in a release.
“The health and economic challenges facing our country are unprecedented, and we all must work together to defeat the virus and help our neighbors. We’re grateful for loyal customers and blessed to have the financial strength to help them weather this storm,” he continued.
The extended grace period is available for Alfa automobile, property and life insurance policies. Hardship requests are being reviewed based on individual circumstances. Customers facing financial difficulty should contact their agent or local service center.
As essential critical infrastructure, Alfa Insurance offices remain open and continue to serve customers, however they are now operating by appointment only. Customers also can make payments, file a claim, access auto ID cards or request policy changes by registering their policies at AlfaInsurance.com, calling 1-800-964-2532 or utilizing the Alfa2Go mobile app.
In addition to payment relief, Alfa already offers automobile discounts for many who serve their communities, including military, first responders, teachers, farmers and state and federal employees.
Parnell advised that Alfa’s response to the coronavirus pandemic is based on the company’s core values of faith, family, community and integrity.
“When disaster strikes, Alfa is the first to answer the call,” he concluded. “While the disruption caused by COVID-19 is not a natural disaster, we realize the devastating impact it’s having on our neighbors and communities. We’re happy to be a part of easing the immediate impact from this pandemic.”
Read more on Alfa’s website about how Alfa is dealing with the coronavirus pandemic.
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Sean Ross is the editor for Yellowhammer News. You can follow him on Twitter @sean_yhn
