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Regions Bank limits in-person branch services to drive-through, scheduled appointments amid coronavirus outbreak

Regions Bank announced Wednesday that in-person branch-banking services will be temporarily limited to either drive-through service during regular hours or in-office service by appointment only in an effort to prevent the spread of coronavirus (COVID-19).

“Our teams are committed to delivering financial services, advice and guidance for the people and businesses of our communities,” stated Scott Peters, head of Consumer Banking for Regions. “This change will help us do so in a way that helps minimize risks related to coronavirus while also maintaining the ability of our local bankers to meet the critical financial needs of our customers.”

A press release noted, “While drive-through services are available during regular hours at facilities equipped with drive-up windows, appointments for services in branch office areas should be scheduled by customers in advance. Customers can use the Make an Appointment feature on Regions.com to schedule standard Consumer Banking services. Additionally, appointments can be scheduled through online and mobile banking channels as well as by calling the branch directly to set up a time for service. Branch contact information is available through the Locations tab on Regions.com. Appointments should be limited to individual consumers or business clients rather than large groups.”

The press release also said that, “Regions will continue to monitor developments related to coronavirus as part of the bank’s ongoing business continuity process” and “regular branch services will be reinstated when appropriate.”

“Regions’ top priority is the safety and well-being of its customers and associates,” the release added. “The bank has taken a number of proactive steps as this situation evolves. Those steps include enhanced facility cleaning services and clear guidance to associates regarding measures designed to limit exposure.”

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