Alabama, a state where Social Security plays a critical role for many residents, is set to lose four of its Social Security offices as part of a broader effort to streamline operations. The Department of Government Efficiency (DOGE) announced the closure of offices in Gadsden, Anniston, Jasper, and Cullman, a decision that has raised concerns among local communities.

A WHNT News 19 crew visited the Cullman office, where staff members were unable to comment on the situation. The Social Security Administration (SSA) has not provided a specific timeline for the closures, but a spokesperson explained the rationale behind the decision.

“We are working with GSA to review our leases and ensure they are used efficiently. Most of the leases we are not renewing are for small remote hearing sites that are co-located with other Federal space. As the majority of our hearings are held virtually, we no longer need as many in-person hearing locations. In fact, in FY24, twenty percent of these offices held no in-person hearings. Other offices are non-public facing and are being consolidated into nearby locations or we had planned to close. Social Security continuously monitors and evaluates the use of our office space to maximize efficiency for the American taxpayer. Please contact GSA if you have further questions.”

The shift to virtual hearings has played a key role in the SSA’s office reductions. In 2024, 20% of Social Security offices nationwide conducted no in-person hearings. The agency is also working to cut 7,000 positions across the country, further contributing to the downsizing of physical locations.

Former Alabama Secretary of State John Merrill addressed the Cullman office closure.

“At this point, it appears that the closure will be permanent,” said Merrill. “It appears that DOGE has determined that this is not an essential office. It appears as though the constituents impacted by this decision will be directed to the nearest office, which will probably be in Birmingham or Huntsville. The local employees are not authorized to speak on behalf of the Social Security Administration.”

The closures will likely impact many residents who rely on in-person services, especially in a state that ranks among the top 10 for Social Security recipients per capita. While online services have expanded, concerns remain about accessibility for those who may struggle with virtual platforms.