Birmingham-based Regions Bank was named as the top regional bank in the United States on J.D. Power’s newly, published 2024 U.S. Online Banking Satisfaction Study. To establish the annual rankings J.D. Power took into account the user-friendliness of Regions’ site, its visual appeal, and the resources offered to its users.
It marks the fourth time in five years that Regions has received the top ranking.
“From the branch around the corner to the tools at your fingertips on Regions.com, we are here to help people and businesses meet their banking needs in ways that are both innovative and intuitive,” said Dan Massey, Chief Enterprise Operations and Technology Officer for Regions. “Regions believes banking should be much more than simply opening accounts or providing loans.”
“We believe in empowering customers through personalized solutions and customized insights to help them grow their savings, manage expenses, and reach their goals.”
“We are honored customers continue to recognize our commitment to their financial health and wellbeing and pledge to build on the secure, convenient services we’re offering to help customers bank when, where, and how they want.”
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Kate Danella, Head of Consumer Banking at Regions, explained why the financial company’s website is so important for overall customer satisfaction.
“We serve people and businesses in several fast-growing cities and states across the Southeast, Texas, and portions of the Midwest, so it’s essential we not only have a strong branch network but also a convenient digital presence to meet customer needs however they choose to bank with us,” Danella said.
“Regions.com is a vital resource, not only for our longtime customers but also for new and prospective customers looking for a financial institution ready to help them chart a personalized path to financial health and wellbeing.”
The rankings have been based on 17,843 responses from retail bank and credit card customers nationwide received in February and March 2024.
Austen Shipley is a staff writer for Yellowhammer News. You can follow him on X @ShipleyAusten
